Order Processing
All orders are processed within 1–3 business days of purchase confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive an email notification once your order has been confirmed and is being prepared for dispatch.
Shipping
We ship internationally to most destinations worldwide. Estimated delivery times are 5–12 business days from the date of dispatch, depending on your location and local customs procedures. Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your delivery in real time.
Shipping Costs
Shipping costs are calculated based on your delivery address and order weight, and are displayed clearly at checkout before payment is completed. Free shipping may be available on selected orders or during promotional periods — eligibility will be indicated at checkout.
Returns
We want you to be completely satisfied with your purchase. If you are not entirely happy, you may request a return within 30 days of receiving your order, provided that the item is:
- Unused and in its original condition
- In its original packaging with all tags and accessories intact
- Accompanied by proof of purchase
To initiate a return, please contact us through our Contact page or by email before sending any items back. Return shipping costs may be the responsibility of the customer unless the return is due to our error.
Damaged or Incorrect Items
We take great care in packaging every order. However, if your item arrives damaged or you have received an incorrect item, please contact us within 48 hours of delivery. To process your claim promptly, kindly include:
- Your order number
- A clear description of the issue
- Photographs of the damaged or incorrect item and packaging
We will arrange a replacement or issue a full refund at no additional cost to you.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed and issued to your original payment method within 5–10 business days. Please note that your bank or card provider may require additional time to reflect the credit in your account.
Contact Us
If you have any questions regarding your delivery, return, or refund, our team is here to help. Please visit our Contact page or reach out to us directly by email. We aim to respond to all enquiries within 1–2 business days.