Refund policy

RETURN & REFUND POLICY

Last updated: July 2026

Overview

At Velmora Home, we take pride in the quality and craftsmanship of every piece we offer. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging, and accompanied by proof of purchase. Items that are damaged, used, or not in their original condition are not eligible for a return.

Non-Returnable Items

The following items cannot be returned: custom or personalized orders, sale items marked as final sale, and items damaged due to misuse or improper care.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that original shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at velmora7home@gmail.com within 48 hours of receiving your order.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service.

Contact Us

📧 velmora7home@gmail.com 🌐 www.velmoraluxe.co